Return & Refund Policy

Refund Policy for Samaann.com

Thank you for shopping at Samaann.com. 

Your satisfaction is our priority, and we strive to ensure you have a smooth and satisfactory shopping experience. Please read our refund policy below for details on returns, refunds, and exchanges.

Return Window
You have 14 days after receiving your item to request a return.

Eligibility for Returns
To be eligible, items must be in their original condition, unopened, and with all tags intact. You’ll also need the receipt or proof of purchase.

Initiating a Return
Contact us at support@samaann.com with your order number and reason for return. If accepted, we will provide a return shipping label and instructions.

Damages and Issues
Inspect your order upon receipt and contact us immediately if items are defective, damaged, or incorrect.

Non-Returnable Items
We cannot accept returns on perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gasses, sale items, or gift cards.

Exchanges
To exchange an item, return the original item once accepted and place a new order.

Refunds
After receiving and inspecting your return, we will notify you if the refund is approved. Refunds are issued to the original payment method. Processing time may vary depending on your bank or credit card company.

Shipping Costs
For returns due to incorrect ordering, shipping charges will be paid by the customer.

Note
Complaints about shipment must be made on the same day of delivery. Returned items should be adequately packaged to prevent damage during transit. Refunds will be credited within 5 working days after receiving the returned goods.

Contact Information
For any questions, reach us at support@samaann.com or call +420 728 860 039.

Thank you for choosing to shop at Samaann.com. We look forward to serving you.